InsectAI — Support

We are here to help

App Features

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Instant Identification

Snap a photo or choose from your library and let AI identify the insect in seconds.

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AI-Powered Analysis

Powered by advanced AI to deliver accurate species information and fun facts.

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Weather Context

See local weather conditions alongside your sightings for richer context.

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Location Tagging

Automatically tag sightings with location data to build your personal insect map.

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Sighting Collection

Save and organize your discoveries in a personal collection you can revisit anytime.

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Secure Accounts

Sign in with email or Apple Sign In. Your data stays private and synced securely.

Frequently Asked Questions

How does InsectAI identify insects?

InsectAI uses advanced artificial intelligence (Anthropic Claude) to analyze photos you take or upload. The AI examines visual features such as body shape, color, wing structure, and size to determine the most likely species.

Do I need an internet connection?

Yes. Identification requires an active internet connection because photos are analyzed by our cloud-based AI service. Saved sightings can be viewed offline once they have been synced.

Why does the app ask for camera and photo library access?

Camera access lets you take photos directly within the app. Photo library access allows you to select existing images for identification. You can manage these permissions at any time in your device Settings.

Why does the app ask for my location?

Location data helps us provide region-specific identification accuracy and local weather information that contextualizes your insect sightings. Location access is optional and can be disabled in Settings.

Is my data safe?

We take your privacy seriously. All data is transmitted over encrypted connections, authentication is handled by Supabase with industry-standard security, and we never sell your personal information. See our Privacy Policy for details.

How do I delete my account?

You can delete your account from the app's Settings screen. Once deleted, all your personal data will be removed from our systems within 30 days. You can also email us to request account deletion.

The identification seems wrong. What can I do?

AI identification is highly accurate but not infallible. For best results, ensure good lighting, a clear focus on the insect, and try to capture the insect from multiple angles. If you believe a result is incorrect, please let us know so we can improve.

Which iOS versions are supported?

InsectAI requires iOS 17.0 or later and is optimized for iPhone.

Still Need Help?

If your question is not answered above, reach out to us and we will get back to you as soon as possible.

support@insectai.app